At Carolina Hearing Group, we truly believe that better hearing leads to a better life.
Carolina Hearing Group was founded by Brad Baldwin, Au.D., with the purpose of providing a unique hearing experience through service, education and technology. We strive to provide the highest quality and most compassionate service to our patients through the use of technology and education. Carolina Hearing Group merged with Hearing & Sound Services in 2004, and has become one of the premiere diagnostic audiology and hearing aid service providers in North Carolina.
We want our patients to enjoy wearing their hearing aids and feel good about their purchase. In an effort to provide quality control, accurate fitting, and competitive fair pricing, we have established a hearing aid program with the highest of standards. We encourage you to research new hearing aid technology and discover what these new instruments have to offer.
One day, I was working in our clinic in Albemarle, NC. The company was brand new and I was the only employee. Mr. Smith, a patient I had just fit with new hearing aids three days ago, walked in right before lunch demanding to be seen. Thinking it would be a quick fix (How do I change the battery? or Do I have it in correctly?), I agreed to see him. I walked out to the waiting room and there was Mr. Smith holding the box that contained his hearing aids. He had an angry look on his face. As we sat down in my office, he threw the box on the desk and demanded a refund. He told me, with a few descriptive words, what he thought of the hearing aids and what he thought of me. When I tried to ask what he didn’t like about the hearing aids, he just looked away and said they didn’t work. At this point, I started to get the feeling that something else was wrong. I told Mr. Smith that I would refund his money and that I was sorry they didn’t work for him. As he was standing up to leave, I built up enough courage to ask Mr. Smith if something else was wrong. He started to cry. I then begin to listen as he told me how his wife of 50 years had just found out she has terminal cancer. She was going to die. He was so overwhelmed he didn’t know what to do. He talked for an hour and I just listened. He cried and I cried. I tried to understand and imagine his pain so I could offer some kind of help or hope, but I couldn’t. So I just listened. After he was finished, he stood up and hugged me and said, Thank you. I really needed someone to talk to. I told him that he was welcome, that I was sorry about his wife, and that I would send his refund in the mail. He then picked up his box and said, I don’t want a refund. I need these more than ever. I don’t want to miss a thing my wife has to say anymore.
That day changed my life.
It also changed Carolina Hearing Group. It created a vision of a company that doesn’t just sell hearing aids or provide the best service. Anyone can say and do that. We are different because we are a company that creates RELATIONSHIPS with our patients. We care about them as human beings, not just as customers. It is an amazing feeling to help someone hear better, to see their face when they can communicate with their loved ones or when they can start living their life again. But it is an even more amazing feeling to develop a lifelong relationship with each person we help, to hear about the unique and amazing journey of their life, to learn from their years of experience, to grow and be inspired by their spunk and zeal for life. That is the atmosphere of Carolina Hearing Group.
Mr. Smith is on his second set of hearing aids from Carolina Hearing Group. His wife did pass away a few months later, and he was grateful to be able to hear those last few months.
Close your eyes and imagine going to a place that not only helped you hear better but that also cared about you. Just imagine what that would feel like. Wouldn’t you want your family and your friends going to a place like that? Now open your eyes and look where you are. You are there, Carolina Hearing Group.
See what people are saying about Carolina Hearing Group
I went to Dr. Brad Baldwin to see what he offered in hearing aids. I thought that he spent a lot of time with me and did not rush me in and out. He explained what hearing aids would work best for me. I went home to think all this over and I decided to go with Brad. He and his staff are just wonderful to work with. Brad has a lot of patience and really wants you to be able to hear the best that you possibly can. I highly recommend Carolina Hearing Group for your hearing needs. They are the best in my opinion.
I have been hard of hearing for a number of years, and saw the ad for a free test and consultation. Once I met Brad, I knew he was competent and our personalities clicked immediately. His quiet manner is refreshing and he is always willing to answer any question or deal with any situation that might arise. I am very happy with my hearing aids (both ears) and will highly recommend Carolina Hearing whenever I can. The staff are always friendly and accommodating when I need supplies. It has been a pleasure to work with everyone. And, most importantly, I love that there is a Durham location.
My experience with Carolina Hearing Group has been wonderful, and the difference it has made in my life has been remarkable. Dr. Brad Baldwin and his staff are very professional and they truly care about each and every patient. I would highly recommend Carolina Hearing Group if you are needing some assistance with your hearing. Very satisfied Patient/Client.
From the moment you walk into the office you will feel welcomed by people who genuinely care about your needs and comfort. Brad Baldwin, the audilologist, is both wise and caring. He made me feel like I was his only client that day as he took a great deal of time to explain what I needed and to make sure that I was correctly fitted with the right hearing aids. I am thrilled that they are inconspicuous (and I have very short hair) and that they work so well. The experience with Carolina Hearing Group has been life changing. My husband went first and recommended Brad so highly that I followed up with my own appointment. I am glad I did!
My husband and I both want to express our great appreciation to you for your help over the last several years. I was very fortunate to have your expertise during my continuing and increasing hearing loss. I had worked with several audiologists and am so glad that I finally found you, as you gave me the stability I needed. We agree that the high level of support and service that you always provided has impressed us the most.
I cannot express my thanks enough for my office visit! It’s unbelievable the difference you made by cleaning my hearing aids. I could even hear my tiny clock ticking away. The tv sounds much clearer! Church tonight was super and I know I will hear from now forward. Your staff is to be commended in all areas.
My new hearing aids are great. I have been wearing hearing aids for 15 years, and these sound and work better than anything I have had before. My family is happy I finally decided to upgrade. Thanks for all the great service.
After three to four years of hearing my wife and family nag me for not hearing what they said or asking them to repeat it, I went to Carolina Hearing Group where a Doctor of Audiology tested my hearing. Upon finding that I had a definite hearing loss, we discussed the type of hearing aid that might be best for me. After wearing the aids the first time, I heard sounds I had not heard in years. My family, friends, associates, and I were pleased. Carolina Hearing Group has followed up with me to make sure I get the best benefit from my hearing aids. I am well pleased with their service.
I have experienced nothing but wonderful cooperation and assistance from the people of Carolina Hearing Group. I would highly recommend them.
So very thankful for Dr. Brad Baldwin with Carolina Hearing Group in Raleigh, NC. He is so compassionate with his patients. Dr. Baldwin tested me and took his time explaining to me and my husband my hearing problems. He recommended and offered assistance in financing my hearing aids. I can now hear things I haven’t heard in many years. Such a blessing to be able to hear my husband talk to me without asking him to speak louder or to repeat. My friends say I sound so much different now that I can hear better. It has been an adjustment since I’ve never cared for anything on my ears but the aids are well worth the change. Thank you Dr. Baldwin for sending me your offer in the mail.