Only AudigyCertified™ practices have access to AGX® Hearing technology — always the most advanced and effective technology available.


But great technology is just the beginning for us. Understanding the way you live, your personal hearing needs, and the better-hearing goals you have for yourself helps us craft a more personalized and comprehensive hearing solution than anyone else can offer.


Brad Baldwin

Doctor of Audiology

Dr. Brad Baldwin earned his Bachelor of Science and Master of Arts degrees in communication sciences and disorders from Radford University in Virginia. After finishing his doctoral work, Brad started Carolina Hearing Group in 2002 because he wanted to create an exceptional patient experience for people who have hearing loss.

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Darla Baldwin

Vice President

Darla Baldwin believes that the ability to share experiences, enjoy conversations, and engage in meaningful relationships is critical to a happy and fulfilling life. She earned both her Bachelor of Science and Master of Science in communication sciences and disorders from Radford University in Virginia, and she holds a Certificate of Clinical Competence in speech-language pathology. As co-owner and Vice President of Carolina Hearing Group, Darla manages the daily operations of our practice.

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Heather Serrano

Doctor of Audiology

Dr. Heather Serrano loves helping people reconnect with their loved ones through better hearing and sharing their joy when they achieve their hearing goals. Heather joined Carolina Hearing Group in 2022, after relocating to North Carolina to complete her fourth-year audiology externship at the University of North Carolina - Greensboro.

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Karen Fisher

Patient Care Coordinator and Billing Specialist

Karen Fisher, patient care coordinator and billing specialist, loves engaging with our patients and building long-term relationships with them and their families. She has a diploma in medical assisting and attended Youngstown State University in Ohio.

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Susan Savino

Patient Concierge

Susan Savino believes in the importance of being able to connect to your loved ones.  She joined our team as a patient concierge in 2021, after relocating to the area from Denver, Colorado.  Susan had already worked for a number of years in the hearing industry, and she says she loves working in our office because our team feels like family.

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Proudly Serving Our Community 20 Years - 2002-2022 - Carolina Hearing Group

Audigy Certified TM

BBB Accredited Business