Welcoming All for Quality Hearing Health Care

We’re Taking New Patients — And Would Love to Help You

“Are You Taking New Patients?”

It’s one of the most common questions we get. And our answer is a resounding “yes.” Whether you’re experiencing hearing loss for the first time, searching for a trusted second opinion, or simply curious about your hearing health, Carolina Hearing Group is here for you.

We serve individuals and families throughout Raleigh, Durham, and surrounding communities with compassionate, expert care. If you’re ready to take the next step toward clearer hearing, you’ve come to the right place.

 

Hearing Is Personal — So Is Our Care

Hearing loss affects more than just communication — it can potentially impact your relationships, finances, confidence, balance, and even cognitive health. It’s one of the reasons we truly believe that better hearing leads to a better life.

And just as no two people are exactly alike, neither is hearing loss from one person to the next. That’s what makes personalized care so critical, and it starts with listening: We listen to your concerns, your experiences, and your goals.

We take an individualized approach to hearing health care, with an emphasis on building relationships with our patients. From first contact to ongoing care, we’re committed to providing remarkable service tailored to you and your needs.

 

Services You Can Count On

At Carolina Hearing Group, we offer a full range of hearing health services, including comprehensive hearing evaluations. These are thorough assessments designed to identify the type and severity of any hearing loss you may be experiencing.

Our evaluations also serve another critical function: They help establish a baseline of your hearing health, providing a snapshot for future comparison. Hearing loss can develop gradually and go unnoticed. Capturing a baseline allows us to better track changes over time and catch issues early.

Our other services include:

• Hearing aid fitting
• Tinnitus (ringing in the ears) evaluation and treatment
• Hearing aid repairs
• Telehealth care and remote support
• Custom hearing protection
• Musician monitors and custom-fit earbuds

We’re also an authorized provider of federally funded captioned phones for eligible patients — a critical communication tool for those who have a hearing loss that makes using the phone difficult.

 

Who We Serve

With hearing playing such a key role in overall wellness — and hearing loss affecting almost 1 in 5 worldwide — people of all ages need quality hearing care. We’re proud to help meet that challenge, providing services at every stage in life.

Many may think of hearing loss as just an inevitable part of growing older. However, nearly 2 in every 1,000 U.S. babies screened for hearing loss are confirmed to have the condition. Globally, an estimated 34 million children live with some level of hearing loss, with numbers expected to rise.

Our patients lead all kinds of lives — balancing work and family, enjoying retirement adventures, and more. From adults who struggle to follow conversations in noise to children with speech delays or difficulty responding to sound, we provide comprehensive hearing care in a supportive setting. 

We serve veterans, musicians, and industrial workers — individuals who often face unique hearing challenges due to high-noise environments. Whether you need hearing aids, custom ear protection, or musician-grade in-ear monitors, we’ll work with you to find the right solution.

 

What to Expect as a New Patient

First and foremost, being a patient means being treated like family. At the heart of our approach to quality care are strong patient relationships. It drives everything we do, from how we conduct evaluations to how we support you through treatment and beyond.

Once we understand your hearing needs, we’ll talk about the most effective next steps. If hearing aids are appropriate, we’ll guide you through options from trusted manufacturers — including AI-powered hearing aids, rechargeable devices, invisible styles, and others tailored to your daily life.

We don’t push products. We provide solutions.

If you’re also experiencing tinnitus, you’re not alone — it’s often a symptom of hearing loss or can co-occur with it. As part of your evaluation, we can assess your tinnitus and recommend management options that provide lasting relief.

You can expect a commitment to ongoing care, such as routine cleanings, tune-ups, and adjustments to help keep your hearing aids performing their best. And as your hearing needs change over time, we’ll reassess to ensure you continue to hear clearly and comfortably.

 

What to Look for in a Provider

Choosing a hearing care provider is about more than convenience or technology — it’s about experience, expertise, and trust. A great provider takes the time to understand you, clearly explains every step of the process, and never makes you feel rushed or dismissed. They should also adhere to best industry practices, ensuring your care meets the highest standards.

At Carolina Hearing Group, we follow best practices in all aspects of care.  This includes steps such as:

• Real-ear measurement, a vital process that ensures your hearing aids are precisely programmed to match the unique shape and acoustics of your ear canal
• Speech-in-noise testing, which evaluates how well you understand speech in everyday noisy environments, helping us tailor your hearing solutions to real-world situations
• Ongoing professional development, keeping our team current on the latest science and treatments in hearing health care
• Patient education, empowering you with clear information so you can make informed decisions about your hearing health

 

How to Become a Patient

Getting started is easy. You can call our Raleigh or Durham office to schedule your first appointment, or you can request a visit online. We’ll ask a few simple questions and match you with a time that fits your schedule.

Once you arrive, we’ll take care of the rest — from paperwork to testing to walking you through your results and options in clear, understandable terms. There’s no pressure, no rush, and no obligation. Just honest, helpful guidance from people who care about your quality of life.

 

What Happens After You Book With Carolina Hearing Group?

Once your appointment is scheduled, we’ll send you a brief intake form and information on what to expect during your visit. Most new-patient appointments take about 60 minutes, giving us plenty of time to get a full picture of your hearing and lifestyle needs.

We’ll:

• Discuss your medical history
• Perform a thorough hearing evaluation
• Explain your results clearly, whether your hearing is healthy, borderline, or indicating a loss

 

If hearing aids or further treatment are appropriate, we’ll guide you through your options without pressure. Our goal is to partner with you for the long haul — not to make a quick sale.